Frequently Asked Questions
Everything you need to know about your Shapeheart Store experience
How do I determine the correct size for my order?
We provide a detailed size guide on each product page. We recommend measuring yourself and comparing those figures to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Are your garments ethically manufactured?
Yes, at Shapeheart Store, we partner only with factories that adhere to strict fair labor practices and environmental standards to ensure every piece is produced responsibly.